:root{--bg:#f5f6f8;--surface:#ffffff;--surface-2:#f1f3f6;--surface-3:#e9edf2;--border:#e3e7ee;--border-strong:#cdd4df;--text:#0f1729;--muted:#647088;--faint:#94a0b4;--accent:#4f46e5;--accent-2:#6366f1;--accent-weak:#eef0fe;--green:#16a34a;--green-weak:#e8f6ed;--amber:#d97706;--amber-weak:#fdf3e3;--red:#dc2626;--red-weak:#fdecec;--sky:#0ea5e9;--sidebar:#0f1729;--sidebar-2:#1b2438;--sidebar-text:#aeb9cd;--radius:12px;--radius-sm:9px;--radius-lg:16px;--shadow:0 1px 2px rgba(16,24,40,0.06),0 1px 3px rgba(16,24,40,0.1);--shadow-md:0 4px 12px rgba(16,24,40,0.08);--shadow-lg:0 12px 32px rgba(16,24,40,0.16);--font:ui-sans-serif,system-ui,-apple-system,"Segoe 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12px;position:-webkit-sticky;position:sticky;top:0;height:100vh}.brand{display:flex;align-items:center;gap:10px;padding:8px 10px 18px;color:#fff;font-weight:750;font-size:16px;letter-spacing:-.02em}.brand .logo{width:28px;height:28px;border-radius:8px;background:linear-gradient(135deg,var(--accent-2),var(--sky));display:grid;place-items:center;color:#fff;font-weight:800}.nav{display:flex;flex-direction:column;gap:2px}.nav-label{font-size:11px;text-transform:uppercase;letter-spacing:.08em;color:#5d6b85;padding:14px 12px 6px}.nav-item{display:flex;align-items:center;gap:10px;padding:9px 12px;border-radius:var(--radius-sm);color:var(--sidebar-text);font-weight:550;font-size:13.5px;cursor:pointer;transition:background .12s,color .12s}.nav-item:hover{background:var(--sidebar-2);color:#fff;text-decoration:none}.nav-item.active{background:var(--accent);color:#fff}.nav-item .ico{width:18px;height:18px;display:grid;place-items:center;opacity:.9}.sidebar .foot{margin-top:auto;border-top:1px solid #232c42;padding-top:12px}.userchip{display:flex;align-items:center;gap:10px;padding:8px 10px;border-radius:var(--radius-sm)}.userchip:hover{background:var(--sidebar-2)}.avatar{width:32px;height:32px;border-radius:50%;background:linear-gradient(135deg,var(--accent-2),var(--sky));color:#fff;display:grid;place-items:center;font-weight:700;font-size:13px;flex-shrink:0}.main{min-width:0;display:flex;flex-direction:column}.topbar{height:60px;background:var(--surface);border-bottom:1px solid var(--border);display:flex;align-items:center;gap:14px;padding:0 24px;position:-webkit-sticky;position:sticky;top:0;z-index:20}.content{padding:24px;max-width:1180px;width:100%;margin:0 auto}.card{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);box-shadow:var(--shadow)}.card.pad{padding:18px}.card-h{padding:16px 18px;border-bottom:1px solid 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var(--border)}.badge.queued{color:var(--amber);background:var(--amber-weak);border-color:transparent}.badge.assigned{color:var(--green);background:var(--green-weak);border-color:transparent}.badge.closed{color:var(--muted)}.badge.role-owner{color:var(--accent);background:var(--accent-weak);border-color:transparent}.badge.role-admin{color:var(--sky);background:#e6f6fd;border-color:transparent}.badge.role-agent{color:var(--muted)}.chip{display:inline-flex;align-items:center;gap:6px;font-size:12px;padding:4px 9px;border-radius:999px;background:var(--surface-2);border:1px solid var(--border);color:var(--text)}.chip.sel{background:var(--accent);color:#fff;border-color:var(--accent)}.chip.sel,.chip.unsel{cursor:pointer}.dot{width:8px;height:8px;border-radius:50%;display:inline-block;background:var(--faint)}.dot.free{background:var(--green)}.dot.busy{background:var(--amber)}.dot.offline{background:var(--faint)}.tbl{width:100%;border-collapse:collapse}.tbl 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